Privacy Policy
Legal Business Name and Address
Sefalana Cash & Carry Limited
Plot 10038 Broadhurst Industrial,
Corner Kubu Rd & Nelson Mandela Drive,
Broadhurst, Gaborone, Botswana
Contact Information: +267 368 1700
What Information We Collect
We use the Sefalana App to interact with our customers. While full functionality is available without registration, we may collect the following information if users choose to register:
- Username: To identify and interact with customers.
- Phone Number: For communication purposes.
- Email Address: For communication purposes.
- Service Usage Data: To improve and tailor our services.
- Feedback: Optional name and phone number for follow-up.
Why We Collect This Information
- Personalized Service: Tailoring our services to better meet customer needs.
- Marketing and Promotions: Designing targeted campaigns and offers.
- Service Improvement: Making data-driven decisions to enhance our offerings.
Where We Store the Collected Data
Customer data is stored on our on-premises servers and retained only as long as necessary for the purposes outlined, unless otherwise required by law.
How We Protect the Collected Data
- Firewalls & IDS/IPS: Monitoring traffic to prevent unauthorized access.
- Employee Training: Best practices in handling sensitive information.
- Software Updates: Regular updates to fix known vulnerabilities.
- Data Backup: Secure backups to restore data if needed.
- Antivirus & Darktrace: Enhanced security and threat detection.
Sale of Customer Information
We do not sell customer information or data to third parties.